This problem occurs when you are using certain software firewalls, most often times ZoneAlarm, to get around this problem either temporarily disable your firewall or add an exception for our URL/shopping cart which are
https://us-dc1-order.store.yahoo.net/ and
http://order.store.yahoo.net/
Also make sure your browser has cookies enabled.
Unfortunately once an order has been placed we cannot add/remove products or adjust the shipping, you will need to send us a cancellation notice and place a new order once you receive confirmation it has been cancelled.
Please check the status of your order before canceling, we cannot cancel an order once it has been sent to our warehouse or marked as shipped.
Yes you can, to do so please place your order online and under shipping method select "Will Call", as soon as the order is available for pickup we'll email you or if you'd like us to contact you via phone please let us know by leaving a comment on the checkout page.
Most orders placed before Noon will be available for pickup the same day however it is not guaranteed.
Important Note:Not all our items are warehoused locally and available for Will Call, if there are any items on your order not available we will contact you when your order is received..
Our Will Call hours are 9:30AM-12:00PM and 1:00PM-4:00PM Monday through Friday excluding holidays.
The way our system is setup we are unable to charge any order more than once, what you are seeing is the initial authorize of funds that is put on hold when you place an order. If for some reason you add/remove items, or adjust the order total in any way the charge will not match the authorize and when the order is shipped and charged it will not remove the authorize so it is possible to see the charge AND the authorize at the same time, however, you were only charged one time.
Most authorizes drop off in 24-72 hours, if for some reason it does not please call your bank or credit union to have it removed.
If the shipping cost on your order seems abnormally expensive please let us know and we'll take a look at the order and adjust it if there is indeed an error.
Orders with many small items can lead to inaccurate shipping charges.
