Customer ServiceCoolPC, Inc DBA Coolerguys.com 11630 Slater Ave Suite 6 Kirkland, WA 98034 Operation Hours M-F 9:00am - 4:00pm PST For a list of common problems and answers check out our Frequently Asked Questions before contacting us. Questions: Please contact us Here Payment methods accepted Credit Cards: We accept Visa,MasterCard and American Express. All Credit Cards orders are verified for fraud. Delivery to an address different from the Card holder's billing address must be approved in advance and might cause delay or cancellation of the shipment. There are no surcharges for the use of credit cards. Paypal: We accept Verified and Confirmed Paypal only Cash: For will call customers we do accept cash Note: International or Non-US bank issued Credit cards will be accepted at our discretion. Domestic Shipping Information US and Canadian customers Most orders are processed within 24 hours and are checked frequently Monday - Friday. Priority orders placed by 12PM PST are usually filled the same day. Some items may contain language with additional processing times. You will be contacted if any items you ordered are no longer in stock. USPS: We offer USPS First-Class and Priority shipping options, please be aware that USPS does not have the same tracking as UPS and is not real time, it is a delivery confirmation and will only show when the shipment was generated and delivered. Orders selected to ship via USPS services may ship via UPS Ground if USPS is not available for the product or shipping location Verification: Orders shipped to an address not listed with credit card company may be delayed subject to verification. PayPal payments must be confirmed and shipping address verified Shipping Times: UPS Map of Times in Transit Click here First-Class mail can take 2-7 business days and Priority Mail usually takes 2-4 business days. Canadian Customers: Orders shipped via UPS Standard are subject to a UPS brokerage fee which is currently a minimum of $40 USD. This is collected at delivery time. We suggest US Postal to Canda for Canadian orders. Military: As a courtesy to our Military personal we will ship by US postal service to an APO or FPO. Be advised that US Postal Costs on large orders can be more expensive then comparable UPS shipping. Choose "APO-FPO" Shipping option for Military orders. Will Call pickup: Purchase on line and select "Will Call" as the shipping method and we'll email you when it is ready for pickup (usually next day). Note: Not all our items are warehoused locally and available for Will Call, if there any items on your order not available we will contact you asap Map to our location Special Delivery Instructions: We cannot give any carrier specific information on where to put your packages or whether to hold/require or not require a signature, you must contact the carrier directly after you receive a tracking or confirmation number. Tracking: Tracking information will be sent to you as soon as it is available, occasionally there is a 24-72 hour delay in sending tracking if any item(s) had to be shipped from an alternate location. Note: Tracking numbers will be sent you through an automated e-mail system, the email you submit on your order is the email address you will receive your tracking number . Important, carefully inspect all packages upon delivery Shortages: All shortages must be reported within 3 days. We will not accept responsibility after that time. Damage: If the package is damaged or opened, contact the carrier (package carrier or truck line) immediately. We can not replace damaged merchandise unless a claim has been filed. Back Orders: Check your invoice for items not included, due to being out of stock at the time you placed your order. Back Orders are usually shipped within 5-7 days. *We reserve the right to adjust shipping costs due to mistakes when the shipping table computers are down or for weights over 150lbs. International Shipping Information does not apply to Canadian customers We no longer accept or ship international orders on Coolerguys.com. Our products are available for our international customers through our Amazon-Coolerguys Store Front www.coolpc.com These are the same products available on Coolerguys.com. If there are items not on the www.coolpc.com website please contact us and we will add them. This does not apply to Canadian orders. International returns and exchanges to and from the customer’s country are paid for by the customer. Charges will not be paid by CoolerGuys.com. International shipping fee are estimates and can be adjusted prior to shipping due to actual costs incurred by us. Additional fees for actual shipping cost or cancelation my apply due to shipping costs beyond our control. Order Changes Once your order has been accepted online we do our best to ship your order as soon as possible. In the event a change or addition is necessary please contact us to cancel the original order and place a new one when you get confirmation that is has been cancelled. Merchandise Returns / RMA You have 30 days from the purchase date to return products for a refund or replacement, after that time you must contact the manufacturer. Before returning any product, you must fill out our RMA form. Once you have received an RMA # please make sure the number is on the shipping label and/or box and a copy of the RMA correspondence is included with the return, not doing so will only delay the process. Note: We will not accept the return of any watercooling parts, please contact the manufacturer directly Return Address: Coolerguys.com (Your assigned RMA #) 11630 Slater Ave Suite 6 Kirkland, WA 98034 Shipping and order processing charges are NON-REFUNDABLE and no COD returns will be accepted under any circumstances. In the event items are to be returned at our expense, only USPS Priority Mail (insured), UPS Ground or the equivalent will be authorized, the customer will bear all extra charges for any other shipping methods. All RMAs returned for a refund are subject to a 20% restocking fee. All items returned MUST be in re-saleable condition and include all applicable hardware and parts that shipped with the product to receive any refund. If the items returned are not in like-new condition, the item will be shipped back to the purchaser and refund will not be issued. Partial refunds and credit will not be given under any circumstances. Hardware sent back to CoolerGuys which claims to be defective will be tested and verified before a refund is given. If the unit is not defective it will be sent back at the customer’s expense. International returns and exchanges to and from the customer’s country are to be paid for by that customer. Legal Disclaimer For all prices and products, we reserve the right to make adjustments or limit quantities due to errors, changing market conditions, product discontinuation, special discounts or typographical errors. Due to Manufacture design changes and upgrades, actual products may vary from pictures and diagrams shown on the web site. We reserve the right to substitute products of similar quality and use without notice. Seller hereby expressly disclaims all warranties either expressed or implied of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser in full at which time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturer's warranties for exported goods may vary or even be null and void. Any and all liability is valid only up to the value of the goods purchased Privacy Policy This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Phone Local: 425-821-6400 Toll free: 877-247-5095 Fax: 425-821-6464 Trademark Info VELCROŽ is a registered trademark of Velcro Industries B.V. |
