Coolerguys has been in business for over 15 years. During that time we have tried our best to provide a great customer service. Thought we are not always perfect our past customers have shown persistent great reviews for the record.

 The below reviews are from our old site prior to August 2016. We moved to a new platform and are now ready to continue our service for another 15 years and more.

Customer ratings received via Yahoo Shopping and PriceGrabber on Yahoo Shopping.


3167 Excellent 825 Good 113 OK 33 Bad 49 Awful

4187 Total Responses 

Ratings

Order: 259059
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: They have the best wide selection of fans.

Order: 258738
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 258246
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I needed some hard-to-find spare parts for an old Lian-Li computer case to repurpose it for a new NAS. Coolerguys stock had what I was looking for. Apparently, they offer a wide range of computer cases, cooling, and accessories suitable for for DIY projects. I was very impressed with the price and quality of the products, as well as the timely delivery. Coolerguys is definitely a place to go for my future projects.

Order: 257995
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 257924
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Great work, with fast shipping, and excellent support.

Order: 257721
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I bought a 2 fan cooling system to sit on top of my Denon receiver. It had been overheating and had become unusable, since it would go into protection mode after 30 minutes of use. The cooling system does it's job flawlessly, turning on at the temp I desire and shutting off when it is cooled adequately. I haven't had a problem with my receiver since! The product had easy to understand instructions, and was shipped very quickly.

Order: 257714
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I did not use customer service. There wasn't a choice for "N/A" or "Did not use", so I went ahead and gave them a '5'. Everything, so far, went just fine. I have not put the component into operation, as yet, so I hope they act right if I were to have a problem.

Order: 257713
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 256659
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Very pleased with how quickly the package shipped. I was equally pleased that the box shipped with plenty of packing peanuts, as ups attempted to crush the box.

Order: 256538
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Title:
Body: very fast

Order: 256060
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 255928
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: They have a very wide selection to choose from.

Order: 255866
Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: This isn't my first purchase from CoolerGuys. I really love their internal thermal fan controller. I bought 2 of those. I go there for things that are a bit harder to find. If they had a bit lower prices, I might buy more from them. They are very good though. I will shop at CoolerGuys again.

Order: 255799
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 255679
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Very well done keep up the good work, i will order from you again and again. Thank you. V/R Tyrone Farrell

Order: 255015
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Good price, well packed. Very fast shipping. Will definitely buy from again.

Order: 254941
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: This is my second purchase here in about three years. Just as in the first purchase, everything is just perfect. Thank you for your excellent service!

Order: 254446
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Great store.

Order: 254321
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Not Rated
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: We received great help from one of the crew at Coolerguys. He helped us determine the RPMs that would work best (from a choice of three versions), the method of shipping that would accomplish our timelines and be the least expensive, and was extremely friendly and optimistic about or rather inexpensive purchase. They verified our on-line decision to purchase the particular model we had chosen, even providing some case history and references. We have already recommended Coolerguys to others on a forum and directly. Thanks!

Order: 254228
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 253609
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: OK
Customer Service Rating: Excellent
Title:
Body: Website is a little difficult to get around in, but my "we guarantee to answer within a business day" inquiry got a complete, helpful, accurate and friendly response within a few hours. With links to the items. Perfect.

Order: 253598
Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Good website. Shipped to Canada quickly in about a week

Order: 253020
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body:

Order: 253007
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: These guys saved me when I needed to get a part was really quickly. Thanks!!!

Order: 252500
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 252205
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Bad
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 251941
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I first talked with a rep by phone. The rep was polite and offered concise answers to my questions. The price was right, so I went ahead with the purchase of 18 Nidec Servo Gentle Typhoon 120mm fans. They arrived in a timely manner, well packed in multiple layers of bubble wrap and in a properly sized box. It was a good purchase experience and Coolerguys is now on my shortlist for future purchases.

Order: 251902
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Good product, price and delivery time!

Order: 250675
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 250395
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Josh, in customer service, responded quickly to my e-mail with information I needed. Products were sent in a timely manner and arrived without damage. Will do business with CoolerGuys in the future. Thanks, Paul

Order: 249542
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 249436
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 248936
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Smooth transaction, 5 star rating! I'd definitely order form them again. Fast shipping & order was correct. I compared to several other places to buy fans and these guys had the best selection at the best price. CoolerGuys.com Rock!!!

Order: 248198
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 247722
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Needed a thermostat for the built-in entertainment system, used to run the fans full speed all the time but not a fan of the noise. Works perfectly, easy to install, worked with my existing power supply and fans I had bought previously.

Order: 247470
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body:

Order: 247389
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: Ordering was easy, delivery was as expected, delivered product was accurate and well packed.

Order: 247357
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 247202
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: They had what I needed. Many shipping options. No problems with my order.

Order: 246494
Rating: Good
Comments: Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: The items are ok, but I think the prices are a little high

Order: 245942
Rating: Good
Comments: Price Rating: Excellent
Shipping Options Rating: OK
Delivery Rating: OK
Ease Of Purchase Rating: Bad
Customer Service Rating: Good
Title:
Body:

Order: 245753
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: great , fast service......couldn't be better

Order: 245202
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Tried them for the first time and was surprised at the low price. The fan I got was the exact same one I took out of my prep table. No surprises on the shipping. Will use them again in the future.

Order: 244300
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I love the silent mouse. It means I don't have to throw my Mother out for that constant clicking while she plays Solitaire on the computer for hours on end. Thanks for allowing me to continue to be a good daughter.

Order: 244041
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 243503
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: They had a huge selection of exhaust fans suitable for small outdoor electronic equipment. Delivery was prompt and prices were fair.

Order: 243274
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: An excellent experience. Goods were competitively priced and arrived quickly. Definitely a merchant I will utilize in the future.

Order: 242421
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Not Rated
Ease Of Purchase Rating: Excellent
Customer Service Rating: OK
Title:
Body: I purchased clips for the front panel of my computer case. They worked perfect, and arrived when expected. Would most likely buy from again.

Order: 242083
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: Great pre-fab kits at good prices. Everything as described. Everything working well, thus far.

Order: 242043
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 241996
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Have bought from this retailer several times over the last few years, and am still amazed at the prices and speed of delivery. As my ratings show, I am VERY pleased with this merchant and go to their site quite often. Sometimes just to see if there is something I want, even if I don't need it!

Order: 241253
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Coolerguys continues to be a great place to do business. I have always been pleased and am a many time repeat customer. Thanks "guys" for doing what you do, well.

Order: 240901
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Shopping with Coolerguys.com was a great experience. The 120mm flex duct tubing kit I needed for my project was pretty perfect for my application. My emails were attended to quickly with the questions I had about the product prior to ordering, and the recommendations their staff made worked out perfectly. The shipping, description, and application of the product for my needs couldn't have been better. Thanks Coolerguys!

Order: 240681
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body:

Order: 240596
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 239517
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: extremely satisfied didn't need any customer service.

Order: 239481
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Bad
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Better shipping options to Canada would raise the shipping options score. Overall great business to deal with, excellent customer service from Glen. Thanks.

Order: 239439
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Title:
Body: Everything was great. Well packed, arrived in expected time frame. Ive never order from cooler guys before, but I would order from them again if I need something I cant find.

Order: 239357
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I needed a fan that moved alot of air for my son's last minute wind tunnel. They helped me find and shipped a fan overnight to me that worked. The only complaint I would have is the cost of overnight shipping is way high. I overnight parts daily from other sources at 1/3 to 1/2 the cost. Their customer service is outstanding.

Order: 239108
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Super fast shipping of the correct order at a super cheap price! I wish that all of my online purchases would be as good as this. Coolerguys are the coolest, lol:P

Order: 238647
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I ma not an expert on the product I purchase, so I am not qualified to speak to pricing or quality; however, this merchant was the least expensive that I could find, to purchase a fan that met my requirements. Shipping speed was good, price was reasonable. Overall, I would do business with them again.

Order: 238238
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 238067
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Fast shipping, very reasonable prices, overall a great experience from a new vendor! Thanks!

Order: 237832
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Great service, had what I needed and processed order promptly.

Order: 237634
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

Order: 237235
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: New computer build in progress. New PS only has 1 short rail of molex connectors. Reused case that has a lot of fans. I wanted good looking cable management on this build. Coolerguys to the rescue! Long extensions and adapters, high quality, good price, fast service. I have shopped Coolerguys before and will again.

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