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     Coolerguys has been in business for over 20 years. During that time we have tried our best to provide a great customer service. Though we are not always perfect our past customers have shown persistent great reviews for the record.

     The below reviews are from our old site prior to August 2016. We moved to a new platform and are now ready to continue our service for another 20 years and beyond.

    Customer ratings received via Yahoo Shopping and PriceGrabber on Yahoo Shopping.


    3167 Excellent 825 Good 113 OK 33 Bad 49 Awful

    4187 Total Responses 

    Ratings

    Order: 259059
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: They have the best wide selection of fans.

    Order: 258738
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Order: 258246
    Rating: Excellent
      Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent 
    Body: I needed some hard-to-find spare parts for an old Lian-Li computer case to repurpose it for a new NAS. Coolerguys stock had what I was looking for. Apparently, they offer a wide range of computer cases, cooling, and accessories suitable for for DIY projects. I was very impressed with the price and quality of the products, as well as the timely delivery. Coolerguys is definitely a place to go for my future projects.

    Order: 257995
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 257924
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Great work, with fast shipping, and excellent support.

    Order: 257721
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: I bought a 2 fan cooling system to sit on top of my Denon receiver. It had been overheating and had become unusable, since it would go into protection mode after 30 minutes of use. The cooling system does it's job flawlessly, turning on at the temp I desire and shutting off when it is cooled adequately. I haven't had a problem with my receiver since! The product had easy to understand instructions, and was shipped very quickly.

    Order: 257714
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Good
    Delivery Rating: Good
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: I did not use customer service. There wasn't a choice for "N/A" or "Did not use", so I went ahead and gave them a '5'. Everything, so far, went just fine. I have not put the component into operation, as yet, so I hope they act right if I were to have a problem.

    Order: 257713
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 256659
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Very pleased with how quickly the package shipped. I was equally pleased that the box shipped with plenty of packing peanuts, as ups attempted to crush the box.

    Order: 256538
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Good
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Good
    Customer Service Rating: Excellent
    Body: very fast

    Order: 256060
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Order: 255928
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Good
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: They have a very wide selection to choose from.

    Order:   255866
    Rating:        Good
                Price Rating: Good
    Shipping Options Rating: Good
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: This isn't my first purchase from CoolerGuys. I really love their internal thermal fan controller. I bought 2 of those. I go there for things that are a bit harder to find. If they had a bit lower prices, I might buy more from them. They are very good though. I will shop at CoolerGuys again.

    Order: 255799
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Good
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 255679
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Very well done keep up the good work, i will order from you again and again. Thank you. V/R Tyrone Farrell

    Order: 255015
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Good price, well packed. Very fast shipping. Will definitely buy from again.

    Order: 254941
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: This is my second purchase here in about three years. Just as in the first purchase, everything is just perfect. Thank you for your excellent service!

    Order: 254446
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Great store.

    Order:        254321
    Rating:     Excellent
               Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Not Rated
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: We received great help from one of the crew at Coolerguys. He helped us determine the RPMs that would work best (from a choice of three versions), the method of shipping that would accomplish our timelines and be the least expensive, and was extremely friendly and optimistic about or rather inexpensive purchase. They verified our on-line decision to purchase the particular model we had chosen, even providing some case history and references. We have already recommended Coolerguys to others on a forum and directly. Thanks!

    Order: 254228
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 253609
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Good
    Delivery Rating: Good
    Ease Of Purchase Rating: OK
    Customer Service Rating: Excellent
    Body: Website is a little difficult to get around in, but my "we guarantee to answer within a business day" inquiry got a complete, helpful, accurate and friendly response within a few hours. With links to the items. Perfect.

    Order: 253598
    Rating: Excellent
    Price Rating: OK
    Shipping Options Rating: Good
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent 
    Body: Good website. Shipped to Canada quickly in about a week

    Order: 253020
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: OK
    Delivery Rating: Good
    Ease Of Purchase Rating: Good
    Customer Service Rating: Good

    Order: 253007
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: These guys saved me when I needed to get a part was really quickly. Thanks!!!

    Order: 252500
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 252205
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Bad
    Delivery Rating: Good
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 251941
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: I first talked with a rep by phone. The rep was polite and offered concise answers to my questions. The price was right, so I went ahead with the purchase of 18 Nidec Servo Gentle Typhoon 120mm fans. They arrived in a timely manner, well packed in multiple layers of bubble wrap and in a properly sized box. It was a good purchase experience and Coolerguys is now on my shortlist for future purchases.

    Order: 251902
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Good product, price and delivery time!

    Order: 250675
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Good
    Delivery Rating: Good
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 250395
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Josh, in customer service, responded quickly to my e-mail with information I needed. Products were sent in a timely manner and arrived without damage. Will do business with CoolerGuys in the future. Thanks, Paul

    Order: 249542
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 249436
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 248936
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Smooth transaction, 5 star rating! I'd definitely order form them again. Fast shipping & order was correct. I compared to several other places to buy fans and these guys had the best selection at the best price. CoolerGuys.com Rock!!!

    Order: 248198
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent 

    Order: 247722
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Needed a thermostat for the built-in entertainment system, used to run the fans full speed all the time but not a fan of the noise. Works perfectly, easy to install, worked with my existing power supply and fans I had bought previously.

    Order: 247470
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: OK
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Good

    Order: 247389
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Not Rated
    Body: Ordering was easy, delivery was as expected, delivered product was accurate and well packed.

    Order: 247357
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 247202
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: They had what I needed. Many shipping options. No problems with my order.

    Order: 246494
    Rating: Good
    Price Rating: OK
    Shipping Options Rating: OK
    Delivery Rating: Good
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Good
    Body: The items are ok, but I think the prices are a little high

    Order: 245942
    Rating: Good
    Price Rating: Excellent
    Shipping Options Rating: OK
    Delivery Rating: OK
    Ease Of Purchase Rating: Bad
    Customer Service Rating: Good
    Order: 245753
    Rating: Excellent
    Comments: Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Title:
    Body: great , fast service......couldn't be better

    Order: 245202
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Tried them for the first time and was surprised at the low price. The fan I got was the exact same one I took out of my prep table. No surprises on the shipping. Will use them again in the future.

    Order: 244300
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: I love the silent mouse. It means I don't have to throw my Mother out for that constant clicking while she plays Solitaire on the computer for hours on end. Thanks for allowing me to continue to be a good daughter.

    Order: 244041
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 243503
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: They had a huge selection of exhaust fans suitable for small outdoor electronic equipment. Delivery was prompt and prices were fair.

    Order: 243274
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: An excellent experience. Goods were competitively priced and arrived quickly. Definitely a merchant I will utilize in the future.

    Order: 242421
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Not Rated
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: OK
    Body: I purchased clips for the front panel of my computer case. They worked perfect, and arrived when expected. Would most likely buy from again.

    Order: 242083
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: OK
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Good
    Body: Great pre-fab kits at good prices. Everything as described. Everything working well, thus far.

    Order: 242043
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 241996
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Have bought from this retailer several times over the last few years, and am still amazed at the prices and speed of delivery. As my ratings show, I am VERY pleased with this merchant and go to their site quite often. Sometimes just to see if there is something I want, even if I don't need it!

    Order: 241253
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Coolerguys continues to be a great place to do business. I have always been pleased and am a many time repeat customer. Thanks "guys" for doing what you do, well.

    Order: 240901
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Shopping with Coolerguys.com was a great experience. The 120mm flex duct tubing kit I needed for my project was pretty perfect for my application. My emails were attended to quickly with the questions I had about the product prior to ordering, and the recommendations their staff made worked out perfectly. The shipping, description, and application of the product for my needs couldn't have been better. Thanks Coolerguys!

    Order: 240681
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Not Rated
    Order: 240596
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Order: 239517
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Not Rated
    Body: extremely satisfied didn't need any customer service.

    Order: 239481
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Bad
    Delivery Rating: Good
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Better shipping options to Canada would raise the shipping options score. Overall great business to deal with, excellent customer service from Glen. Thanks.

    Order: 239439
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Good
    Customer Service Rating: Excellent
    Body: Everything was great. Well packed, arrived in expected time frame. Ive never order from cooler guys before, but I would order from them again if I need something I cant find.

    Order: 239357
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Good
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: I needed a fan that moved alot of air for my son's last minute wind tunnel. They helped me find and shipped a fan overnight to me that worked. The only complaint I would have is the cost of overnight shipping is way high. I overnight parts daily from other sources at 1/3 to 1/2 the cost. Their customer service is outstanding.

    Order: 239108
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Super fast shipping of the correct order at a super cheap price! I wish that all of my online purchases would be as good as this. Coolerguys are the coolest, lol:P

    Order: 238647
    Rating: Excellent
    Price Rating: Good
    Shipping Options Rating: Good
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: I ma not an expert on the product I purchase, so I am not qualified to speak to pricing or quality; however, this merchant was the least expensive that I could find, to purchase a fan that met my requirements. Shipping speed was good, price was reasonable. Overall, I would do business with them again.

    Order: 238238
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent

    Order: 238067
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: Fast shipping, very reasonable prices, overall a great experience from a new vendor! Thanks!

    Order: 237832
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Title:
    Body: Great service, had what I needed and processed order promptly.

    Order: 237634
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Order: 237235
    Rating: Excellent
    Price Rating: Excellent
    Shipping Options Rating: Excellent
    Delivery Rating: Excellent
    Ease Of Purchase Rating: Excellent
    Customer Service Rating: Excellent
    Body: New computer build in progress. New PS only has 1 short rail of molex connectors. Reused case that has a lot of fans. I wanted good looking cable management on this build. Coolerguys to the rescue! Long extensions and adapters, high quality, good price, fast service. I have shopped Coolerguys before and will again.

    For additional ratings and comments click here! (pdf file 416KB)


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