Terms and Conditions
Coolerguys Terms and Conditions
Address
CoolPC, Inc DBA Coolerguys.com
11630 Slater Ave
Suite 6
Kirkland, WA 98034
Operation Hours
M-F 9:00am - 4:00pm PST
Phone
Local: 425-821-6400
Toll free:
877-247-5095
Fax: 425-821-6464
For a list of common problems and answers check out our Frequently Asked
Questions before contacting us.
Payment methods accepted
Credit
Cards: We accept Visa, MasterCard and American Express. All
Credit Cards orders are verified for fraud. Delivery to an
address different from the Card holder's billing address must be
approved in advance and might cause delay or cancellation of
the shipment. There are no surcharges for the use of credit cards.
Paypal: We
accept Verified and
Confirmed PayPal only
Cash: For
will call customers we do accept cash
Note: International or Non-US bank issued Credit cards will be
accepted at
our discretion.
Domestic
Shipping Information
US and Canadian customers
Most orders are processed within 24 hours and are checked frequently
Monday - Friday. Priority orders placed by 12PM PST are usually filled
the same day. Some items may contain language with additional
processing times. You will be contacted if any items you ordered are no
longer in
stock.
USPS: We offer USPS First-Class and Priority
shipping options,
please be aware that
USPS does not have the same tracking as UPS and is not real time, it is
a delivery confirmation and will only show when the shipment was
generated and delivered. Orders selected to ship via USPS services may
ship via UPS Ground if USPS is not available for the product or
shipping location
Verification: Orders
shipped to an address not listed with credit card company may
be delayed subject to verification. PayPal payments must be confirmed
and shipping address verified
Shipping Times: UPS Map of
Times in Transit Click here First-Class mail can
take 2-7 business days and Priority Mail usually takes 2-4 business
days.
Canadian Customers: Orders shipped via UPS
Standard are subject to a UPS
brokerage fee which is currently a minimum of $40 USD. This
is collected at delivery time. We suggest US Postal to Canda
for Canadian orders.
Military: As a courtesy to our
Military personal we will ship by US postal service to an APO or
FPO. Be advised that US Postal Costs on large orders can be
more expensive then comparable UPS shipping. Choose "APO-FPO"
Shipping option for Military orders.
Will Call pickup: Purchase
on line and select "Will Call" as the shipping method and we'll email
you when it is ready for pickup (usually next day).
Note: Not all
our items are warehoused locally and available for Will Call, if there
any items on your order not available we will contact you asap
Map
to our location
Special Delivery Instructions: We cannot give any
carrier
specific information on where to put your packages or whether to
hold/require or not require a signature, you must contact the carrier
directly after
you receive a tracking or confirmation number.
Tracking: Tracking information will be sent to you
as soon as it is available, occasionally there is a 24-72 hour delay in
sending tracking if any item(s) had to be shipped from an alternate
location.
Note: Tracking numbers will be sent you through an automated
e-mail system, the email you submit on your order is
the email address you will receive your tracking number .
Important,
carefully inspect all packages upon delivery
Shortages: All shortages must be reported within 3
days. We will not
accept responsibility after that time.
Damage: If the package is damaged or opened,
contact
the carrier
(package carrier or truck line) immediately. We can not replace damaged
merchandise unless a claim has been filed.
Back Orders: Check your invoice for items not
included, due to
being out of stock at the time you placed your order. Back Orders are
usually shipped within 5-7 days.
*We reserve the right to adjust shipping costs due to mistakes when
the shipping table computers are down or for weights over 150lbs.
International Shipping Information (does not apply to Canadian customers
)
We accept or ship international orders on a case by case basis. We must be
able to confirm and verify shipping and billing address. Not all credit
cards can be verified. Additional approval time is usually needed.
* International
shipping costs do not include customs, brokerage, taxes, duty or any other
fees that may be levied upon delivery.
* You will need to check with your countries local postal service to find
out what if any of these fees you will be responsible for, we have no way of
knowing before hand.
* Delivery times can be delayed if your order is stopped while passing
through customs when entering your country, we do insure all orders however
know that we cannot file a claim until 45 days have passed since the package
was mailed
* All items shipped via US Postal Service are not trackable, we give you a
confirmation number however it will simply state if/when it has been
delivered, it will not be updated in real time during its destination.
* International shipping costs associated with returns and exchanges to and
from the customers country are to be paid for by the customer, CoolPC, Inc
dba Coolerguys.com are not responsible for any shipping / fees associated
with returns.
Note: Customers
in the UK are usually charged 10£ for delivery from their local postal
system along with any applicable VAT.
Most of our
products are available for our international
customers through our Amazon-Coolerguys Store Front www.coolpc.com
These
are the same products available on Coolerguys.com. If there are items
not on the www.coolpc.com
website please contact us and we will add
them.
This does not apply to Canadian orders.
International returns and exchanges to and from the
customer’s country are paid for by the customer.
Charges will not be paid by CoolerGuys.com.
Order Changes
Once your order has been accepted online we do our
best to ship your
order as soon as possible. In the event a change or addition is
necessary email us
and we will try and adjust
your order. Note that due to production and shipping schedules changes
may not be possible and shipping/handling fees may apply.
Merchandise Returns / RMA
Before returning any product, you
must fill out our RMA form.
No returns, of any type, will be
accepted without this form completely filled out and the returned
item(s)
accompanied by your RMA #.
All returns
must be returned within 30 days of the original ship date.
Note: We will not accept the return of any watercooling kits or parts,
please contact the manufacturer directly
Return Address:
Coolerguys.com
(Your assigned RMA #)
11630 Slater Ave
Suite 6
Kirkland, WA 98034
CoolerGuys.com, may authorize product returns beyond 30 days from
the invoice date at our discretion.
Shipping and order
processing charges are NON-REFUNDABLE
and no COD returns will be
accepted under any circumstances.
In the event items are to be returned at our expense, only USPS
Priority Mail (insured), UPS Ground or the equivalent will be
authorized, the customer will bear all extra charges for any other
shipping
methods.
All RMAs returned for a refund are subject to a 15% restocking fee. All
items returned MUST be in re-saleable condition
and include all applicable
hardware and parts that shipped with the product to receive any refund.
If the
items returned are not in like-new condition, the item will be shipped
back to the purchaser and refund will not be issued. Partial
refunds and credit will not be given under
any circumstances.
Hardware sent back to CoolerGuys which claims to be defective will be
tested and verified before a refund is given. If the unit is not
defective it will be sent back at the customer’s expense.
International returns and exchanges to and from the
customer’s country are to be paid for by that customer.
Legal Disclaimer
For all prices and products, we reserve the right to make adjustments
or limit quantities due to errors, changing market conditions, product
discontinuation, special discounts or typographical errors.
Due to Manufacture design changes and upgrades, actual products may
vary from pictures and diagrams shown on the web site. We
reserve the right to substitute products of similar quality and use
without notice.
Seller hereby expressly disclaims all warranties either expressed or
implied of merchantability or fitness for a particular
purpose. This disclaimer by the seller in no way affects the
terms of the manufacturer's warranty, if any. Title to goods
herein being purchased is retained by the seller until goods are paid
for by the purchaser in full at which time title passes to the
purchaser. If goods herein being purchased are being
purchased for purposes of export, purchaser must obtain from the
Federal Government certain export documentation before shipping to a
foreign country. In addition, manufacturer's warranties for
exported goods may vary or even be null and void.
Any and all liability is valid only up to the value of the goods
purchased
Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts
the store pages,
ordering system, and order data. Yahoo! automatically collects order
information but may only use this information in the aggregate. If you
accessed this store through Yahoo! Shopping, Yahoo! also automatically
collects information about your shopping experience. Please see the
Yahoo! Privacy Policy for more information about how Yahoo! uses this
information.
Trademark Info
VELCRO® is a registered trademark of Velcro Industries B.V.
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