FREE CONTINENTAL USA SHIPPING WITH ORDERS OVER $75 AND $5 SHIPPING OVER $25
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    Shipping & Returns Policy

    This is a condensed version of our shipping and returns policy, to see all the details including our RMA form please go to either of the following links
    Domestic Shipping Information (US and Canada)


    *Most orders are processed within 24 hours and are checked frequently Monday - Friday. Orders that placed by 2:00PM PST are usually filled the same day. Some items may contain language with additional processing times. You will be contacted if any items you ordered are no longer in stock.

    Shipping Times: UPS Map of Times in Transit Click here  First-Class mail can take 2-7 business days and Priority Mail usually takes 1-4 business days.
    95%+ of our items ship out of our local warehouse near Seattle, occasionally we'll have to ship from Oregon, California or New Jersey.

    Canadian Customers: There are two ways of shipping to Canada through our website.
    First Class Package International & Priority Mail International.
    Delivery times for Canadian orders can vary due to International restrictions and customs regulations. Most orders are delivered in 5-14 business days but can take longer (21-45 days) during heavy shipping seasons or in the event of a customs hold which is rare

    Military: As a courtesy to our Military personal we will ship by US postal service to an APO, DPO or FPO address. Be advised that US Postal Costs on large orders can be more expensive then comparable UPS shipping. 

    Will Call pickup: Purchase on line and select "Will Call" as the shipping method and we'll email you when it is ready for pickup (usually next day). 
    Note: Not all our items are warehoused locally and available for Will Call, if there any items on your order not available we will contact you asap
    Map to our location

    Special Delivery Instructions: We cannot give any carrier specific information on where to put your packages or whether to hold/require or not require a signature, you must contact the carrier directly after you receive a tracking or confirmation number.

    Tracking: Tracking information will be sent to you as soon as it is available, occasionally there is a 24-72 hour delay in sending tracking if any item(s) had to be shipped from an alternate location.
    Note: Tracking numbers will be sent you through an automated e-mail system, the email you submit on your order is the email address you will receive your tracking number .

    International Shipping

    We offer shipping to a select number of International Countries using UPS and USPS, if you do not see your country listed in the shipping dropdown feel free to contact us.

    Whether for refund or replacement please use this link for our returns portal (https://www.coolerguys.com/apps/redo/returns-portal) or the contact form if you have any trouble for a live rep. Feel free to call at 425-821-6400 anytime.

    For Refund
    Our return period for a refund is 30 days from the date of delivery. Your item must be in new condition (ie. no visible physical damage) and with any original packaging.

    For Replacement
    All Coolerguys branded items come with a 3 year replacement warranty, all other brands we will replace within 30 days after which you must contact the manufacturer.