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    Customer Service

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    Coolerguys Terms and Conditions Address
    CoolPC, Inc DBA
    11630 Slater Ave
    Suite 6
    Kirkland, WA 98034

    Operation Hours
    M-F 9:00am - 4:00pm PST

    For a list of common problems and answers check out our Frequently Asked Questions before contacting us.

    Questions: Please contact us Here

    Payment methods accepted
    Credit Cards: We accept Visa,MasterCard and American Express. All Credit Cards orders are verified for fraud. Delivery to an address different from the Card holder's billing address must be approved in advance and might cause delay or cancellation of the shipment. There are no surcharges for the use of credit cards.
    We accept Verified and Confirmed Paypal only
    Cash: For will call customers we do accept cash

    Note: International or Non-US bank issued Credit cards will be accepted at our discretion.

    Domestic Shipping Information US and Canadian customers

    *Most orders are processed within 24 hours and are checked frequently Monday - Friday. Orders that placed by 2:00PM PST are usually filled the same day. Some items may contain language with additional processing times. You will be contacted if any items you ordered are no longer in stock.  If you need a later time for shipment place your request in the comment section of the of

    USPS: We offer USPS First-Class and Priority shipping options, please be aware that USPS does not have the same tracking as UPS and is not real time, it is a delivery confirmation and will only show when the shipment was generated and delivered. Orders selected to ship via USPS services may ship via UPS Ground if USPS is not available for the product or shipping location

    Verification: Orders shipped to an address not listed with credit card company may be delayed subject to verification. PayPal payments must be confirmed and shipping address verified

    Shipping Times: UPS Map of Times in Transit Click here  First-Class mail can take 2-7 business days and Priority Mail usually takes 2-4 business days.

    Canadian Customers: Orders shipped via UPS Standard are subject to a UPS brokerage fee which is currently a minimum of $40 USD. This is collected at delivery time. We suggest US Postal to Canada for Canadian orders. Delivery times for US postal Canadian orders can vary due to International restrictions and customs regulations. Most orders are delivered in 5-14 business days but can take longer during heavy shipping seasons or in the event of a customs hold.

    Military: As a courtesy to our Military personal we will ship by US postal service to an APO or FPO. Be advised that US Postal Costs on large orders can be more expensive then comparable UPS shipping. Choose "APO-FPO" Shipping option for Military orders.

    Will Call pickup: Purchase on line and select "Will Call" as the shipping method and we'll email you when it is ready for pickup (usually next day). 
    Note: Not all our items are warehoused locally and available for Will Call, if there any items on your order not available we will contact you asap
    Map to our location

    Special Delivery Instructions: We cannot give any carrier specific information on where to put your packages or whether to hold/require or not require a signature, you must contact the carrier directly after you receive a tracking or confirmation number.

    Tracking: Tracking information will be sent to you as soon as it is available, occasionally there is a 24-72 hour delay in sending tracking if any item(s) had to be shipped from an alternate location.
    Note: Tracking numbers will be sent you through an automated e-mail system, the email you submit on your order is the email address you will receive your tracking number .

    Important, carefully inspect all packages upon delivery

    Shortages: All shortages must be reported within 3 days. We will not accept responsibility after that time.
    Damage: If the package is damaged or opened, contact the carrier (package carrier or truck line) immediately. We can not replace damaged merchandise unless a claim has been filed.
    Back Orders: Check your invoice for items not included, due to being out of stock at the time you placed your order. Back Orders are usually shipped within 5-7 days.

    *We reserve the right to adjust shipping costs due to mistakes when the shipping table computers are down or for weights over 150lbs.

    International Shipping Information

      International Shipping Now Available!

    We have partnered with Bongo International to service our customers Worldwide!

    Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

    International customers can save up to 82% off typical international shipping rates by following these four easy steps:

    Register with Bongo and receive a U.S. shipping address.
    Enter the Bongo address as both your billing and shipping address.
    Use the credit card that you have on file with Bongo as the payment method.
    Once the order arrives at Bongo, log into your account to forward to your country.

    If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

    Click Below to Get Started:

     From time to time we do make exceptions for International shipments.  Any order shipped outside of the United States is also subject to additional charges.

    Customs, Duties, and Taxes

    You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


    For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

    International returns and exchanges to and from the customer’s country are paid for by the customer. Charges will not be paid by  Any verified defective or damaged items will be replace or credited to customers account at our discretion.  International shipping fee are estimates and can be adjusted  prior to shipping due to actual costs incurred by us. Additional fees for actual shipping cost or cancelation my apply due to shipping costs beyond our control.  

    All our new products are covered by the manufactures warranty.  You have 30 days from the purchase date to return products  to us via our RMA process for a refund or replacement, after that time you must contact the manufacturer.  You may Contact us for assistance to locate and request RMA information from the manufacture.

    Coolerguys cooling kits are covered by a two year replacement warranty for defective parts.  This warranty is valid for the original purchaser only. Return of the defective part may be required. 

    Parts Manufactured by Coolpc Inc, dba

    Order Changes
    Once your order has been accepted online we do our best to ship your order as soon as possible. In the event a change or addition is necessary please contact us to cancel the original order and place a new one when you get confirmation that is has been cancelled.


    Return Policy:

    - Defective Items: 30 days to return for replacement or refund, after 30 days you will need to contact the manufacturer directly, if you need their information please don't hesitate to ask

    - Unopened Retail or OEM parts: 30 days for full refund, return and original shipping costs are non-refundable.

    - Open or used items are not returnable.

    Merchandise Returns / RMA
    You have 30 days from the purchase date to return approved products for a refund or replacement, after that time you must contact the manufacturer.
    Before returning any product, you must fill out our RMA form.

    - Water-cooling items are not returnable for refund or replacement under any circumstance, for any support you must contact the manufacturer directly.

    - Some defective items are replaced directly by the manufacturer, if this is the case we will reply to your form submission with their contact information.

    - Items manufactured by Coolerguys carry a 3 year replacement warranty.

    - Due to manufacture rules and high shipping costs International ordered items that are defective or damaged may not be covered for repair or replacement.  Items damaged in shipment may be covered by insurance and are subject to credit or replacement at our discretion. 

    All returns must be approved by us before you send them back, please fill out our RMA Form

    Once you have received an RMA # please make sure the number is on the shipping label and/or box and a copy of the RMA correspondence is included with the return, not doing so will only delay the process.
    Note: There are some items that cannot be returned
    - Opened video card, CPU, or other heatsink kits
    - Any item that has to be cut to custom lenghts like velcro or wire wrapping.
    Also we will not accept the return of any watercooling parts, please contact the manufacturer directly

    Return Address:
    (Your assigned RMA #)
    11630 Slater Ave
    Suite 6
    Kirkland, WA 98034

    Shipping and order processing charges are NON-REFUNDABLE and no COD returns will be accepted under any circumstances.

    In the event items are to be returned at our expense, only USPS Priority Mail (insured), UPS Ground or the equivalent will be authorized, the customer will bear all extra charges for any other shipping methods.

    All RMAs returned for a refund are subject to a 20% restocking fee. All items returned MUST be in re-saleable condition and include all applicable hardware and parts that shipped with the product to receive any refund. If the items returned are not in like-new condition, the item will be shipped back to the purchaser and refund will not be issued. Partial refunds and credit will not be given under any circumstances.

    Hardware sent back to CoolerGuys which claims to be defective will be tested and verified before a refund is given. If the unit is not defective it will be sent back at the customer’s expense.

    International returns and exchanges to and from the customer’s country are to be paid for by that customer.

    Legal Disclaimer
    For all prices and products, we reserve the right to make adjustments or limit quantities due to errors, changing market conditions, product discontinuation, special discounts or typographical errors.
    Due to Manufacture design changes and upgrades, actual products may vary from pictures and diagrams shown on the web site. We reserve the right to substitute products of similar quality and use without notice.
    Seller hereby expressly disclaims all warranties either expressed or implied of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser in full at which time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturer's warranties for exported goods may vary or even be null and void. Any and all liability is valid only up to the value of the goods purchased

    Privacy Policy
    This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

    Local: 425-821-6400
    Toll free: 877-247-5095
    Fax: 425-821-6464
    Trademark Info
    VELCRO® is a registered trademark of Velcro Industries B.V.

    *Orders that have unconfirmed address information or non-verified shipping address be be held from shipping until payment method has be validated.