Our Business hours are 9AM to 4PM PST
Monday - Friday
Will Call is on the north side of the building under the large banner
Local Phone: 425-821-6400
Toll-Free Phone: 877-247-5095
CoolPC, Inc DBA Coolerguys.com
11630 Slater Ave NE
Kirkland, WA 98034
Hong Kong SAR China
Papua New Guinea
United Arab Emirates
Wallis & Futuna
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International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
From time to time we do make exceptions for International shipments. Any order shipped outside of the United States is also subject to additional charges.
Customs, Duties, and Taxes
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering coolerguys.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Coolerguys.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
International returns and exchanges to and from the customer’s country are paid for by the customer. Charges will not be paid by Coolerguys.com. Any verified defective or damaged items will be replace or credited to customers account at our discretion. International shipping fee are estimates and can be adjusted prior to shipping due to actual costs incurred by us. Additional fees for actual shipping cost or cancelation my apply due to shipping costs beyond our control.
Warranty All our new products are covered by the manufactures warranty. You have 30 days from the purchase date to return products to us via our RMA process for a refund or replacement, after that time you must contact the manufacturer. You may Contact us for assistance to locate and request RMA information from the manufacture.
Coolerguys cooling kits are covered by a two year replacement warranty for defective parts. This warranty is valid for the original purchaser only. Return of the defective part may be required.
Parts Manufactured by Coolpc Inc, dba Coolerguy.com
Order Changes Once your order has been accepted online we do our best to ship your order as soon as possible. In the event a change or addition is necessary please contact us to cancel the original order and place a new one when you get confirmation that is has been cancelled.
Return Policy: - Defective Items: 30 days to return for replacement or refund, after 30 days you will need to contact the manufacturer directly, if you need their information please don't hesitate to ask - Unopened Retail or OEM parts: 30 days for full refund, return and original shipping costs are non-refundable. - Open or used items are not returnable.
Merchandise Returns / RMA You have 30 days from the purchase date to return approved products for a refund or replacement, after that time you must contact the manufacturer. Before returning any product, you must fill out our RMA form.
Exceptions: - Water-cooling items are not returnable for refund or replacement under any circumstance, for any support you must contact the manufacturer directly. - Some defective items are replaced directly by the manufacturer, if this is the case we will reply to your form submission with their contact information. - Items manufactured by Coolerguys carry a 3 year replacement warranty.
- Due to manufacture rules and high shipping costs International ordered items that are defective or damaged may not be covered for repair or replacement. Items damaged in shipment may be covered by insurance and are subject to credit or replacement at our discretion.
All returns must be approved by us before you send them back, please fill out our RMA Form
*Orders that have unconfirmed address information or non-verified shipping address be be held from shipping until payment method has be validated.
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