Our Business hours are 9AM to 4PM PST
Monday - Friday
Will Call is on the north side of the building under the large banner
Local Phone: 425-821-6400
Toll-Free Phone: 877-247-5095
CoolPC, Inc DBA Coolerguys.com
11630 Slater Ave NE
Kirkland, WA 98034
Hong Kong SAR China
Papua New Guinea
United Arab Emirates
Wallis & Futuna
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*Most orders are processed within 24 hours and are checked frequently Monday - Friday. Orders that placed by 2:00PM PST are usually filled the same day. Some items may contain language with additional processing times. You will be contacted if any items you ordered are no longer in stock.USPS: We offer USPS First-Class and Priority shipping options, please be aware that USPS does not have the same tracking as UPS and is not real time.Orders selected to ship via USPS services may ship via UPS Ground if USPS is not available for the product or shipping location.Verification: Orders shipped to an address not listed with credit card company may be delayed subject to verification. PayPal payments must be confirmed and shipping address verifiedShipping Times: UPS Map of Times in Transit Click here First-Class mail can take 2-7 business days and Priority Mail usually takes 1-4 business days.95%+ of our items ship out of our local warehouse near Seattle, occasionally we'll have to ship from Oregon, California or New Jersey.Canadian Customers: There are two ways of shipping to Canada through our website.First Class Package International & Priority Mail International.Delivery times for Canadian orders can vary due to International restrictions and customs regulations. Most orders are delivered in 5-14 business days but can take longer (21-45 days) during heavy shipping seasons or in the event of a customs hold which is rareMilitary: As a courtesy to our Military personal we will ship by US postal service to an APO, DPO or FPO address. Be advised that US Postal Costs on large orders can be more expensive then comparable UPS shipping. Will Call pickup: Purchase on line and select "Will Call" as the shipping method and we'll email you when it is ready for pickup (usually next day). Note: Not all our items are warehoused locally and available for Will Call, if there any items on your order not available we will contact you asapMap to our locationSpecial Delivery Instructions: We cannot give any carrier specific information on where to put your packages or whether to hold/require or not require a signature, you must contact the carrier directly after you receive a tracking or confirmation number.Tracking: Tracking information will be sent to you as soon as it is available, occasionally there is a 24-72 hour delay in sending tracking if any item(s) had to be shipped from an alternate location.Note: Tracking numbers will be sent you through an automated e-mail system, the email you submit on your order is the email address you will receive your tracking number . Important, carefully inspect all packages upon deliveryShortages: All shortages must be reported within 3 days. We will not accept responsibility after that time.Damage: If the package is damaged or opened, contact the carrier (package carrier or truck line) immediately and then us. We can not replace damaged merchandise unless a claim has been filed.Back Orders: Check your invoice for items not included, due to being out of stock at the time you placed your order. Back Orders are usually shipped within 5-7 days. *We reserve the right to adjust shipping costs due to mistakes when the shipping table computers are down or for weights over 150lbs.
We offer shipping to a select number of International Countries using UPS and USPS, if you do not see your country listed in the shipping dropdown feel free to contact us.
Customs, Duties, and Taxes:You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering coolerguys.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.